Create a support request
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      Redia Support Portal

      In Redia’s support portal, you can easily create a support request for our support team — we will process it as quickly as possible.

      You can create a profile and gain several benefits:

      • Get an overview of your own and your library’s ongoing and previous requests (including requests submitted directly by email)

      • Share requests with your colleagues

      • View previous comments on a request

      • Choose your preferred language

      A profile is not required to submit a support request.

      Read how to create a profile.

      In this article, you can read about:

      How to create a support request

      Choose what your request is about

      On the front page of the portal, you can create a support request.

      You can choose whether your inquiry concerns:

      • Support – if you have questions, improvement suggestions, or experience issues with your current products.

      • Order – if you wish to order additional products or features, or have questions about an ongoing order.

      Select the form

      Next, choose the relevant form.

      Under “Support”, select the product your request concerns. You can also choose “Other”.

      Under “Order”, select “Submit a order request”.

      Fill in the form

      The form contains several fields that we ask you to complete as thoroughly and accurately as possible.

      The more information you provide, the faster we can handle and resolve your request.

      Read more about how to submit a support request.

      How to log in

      If you have created a profile in our support system, you can log in by clicking the "Log in" button in the upper right corner.

      1. Enter your email address

      2. Enter your password

      If you can’t remember your password, click “Forgot your password?”, and you’ll receive an email where you can reset it.

      If you haven’t yet created a profile, you can read here how to do it.

      Once logged in, you can access your profile by clicking the icon in the top right corner.

      Your Profile

      When you click the icon in the top right corner, you can choose:

      • Requests

      • Profile

      • Log out

      Requests

      Here you get an overview of your requests and their current status.
      The list is sorted by most recently updated.

      By default, only open requests are shown, but you can filter by:

      • Status – e.g. "Open" (default), "Closed", "Waiting for your input"

      • Requester – e.g. "All" (default), "Created by me", "Where I am a participant"

      • Request type – i.e. which form was used

      You can also choose which columns to display in the list under “Edit list view.”

      When you open a request, you can:

      • See the details it was originally created with

      • View previous comments

      • Add a new comment

      • Turn notifications for the request on or off

      • View the request type (the form used)

      • See which colleagues the request is shared with

      • Share the request with colleagues

      Profile

      Here you can update or change various information:

      • Your name

      • Your password

      • Your preferred language

      • Your time zone

      Note: It may take up to five minutes for changes to take effect.