Create a Profile in Redia’s Support Portal

With a profile in the support portal, you gain several advantages:

Get an overview of your own and your library’s ongoing and previous requests.
Share requests with your colleagues.
Easily view previous comments on a request.
Choose your preferred language.

In this article, you can read about:

How to create a profile if you already had one in our previous support system
How to create a profile if you have not been in contact with our support team before

How to create a profile if you already had one in our previous support system

When we transitioned to the new support system (October 2025), all registered customers were migrated.
That means you are already registered in our new system — you just need to create a password:

Click the "Log in" button in the top right corner.
Enter your email address and click "Next".
Click "Forgot your password?"
You will receive an email with a link to create your password.

How to create a profile if you have not been in contact with our support team before

If you are new to our support system, you can create a profile as follows:

Click the "Log in" button in the top right corner.
Enter your email address and click "Next".
Click "Sign up".
You will receive an email with a link to complete your registration.